Shipping policy

Domestic Shipping
We offer free FedEx ground shipping for orders above $49 within the contiguous US. If you live outside of the contiguous US or would like to have your order expedited, please contact us directly at info@mikesbikes.com for an accurate shipping quote.

*Some exclusions apply: cargo bikes, tandem bikes, and wire bead tires do not qualify for free shipping due to size. Cannondale, Santa Cruz, Cervelo, Gazelle, Pivot, and *other bikes ship for FREE, but there will be a $79 Wheelsmith Gold Label Assembly added at checkout (reg. $100) to cover the professional bike build and re-packaging by our certified Wheelsmith technicians.

Please note that some items may be subject to additional shipping and handling charges because of size and weight.  If this is the case with your order, we will notify you first for your approval.

In-Store Pick Up
Orders requesting in-store pickup will be notified (phone, email, or text) when the item is ready at the location specified. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.  

Backorders
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur on an order with multiple items, we may split the shipment. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Prices and Information
We make every effort to maintain current, accurate prices and information in our on-line catalog. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. 1. The stated purchase price per product does not include the shipping costs. If the product ordered by the customer is delivered abroad in accordance with the contract and if customs duties become due and/or customs clearance costs are incurred as a result, these shall be paid by the customer.

Assembly
Bicycles with Gold Label Assembly are fully assembled and adjusted by qualified technicians at our distribution center prior to shipment. Certain components (wheels, seat posts, pedals, handlebars) are disassembled for transport. As a result, the customer must assemble these on the bicycle after receipt of the bicycle with the aid of the information and tools supplied and the videos provided by us in part on our website or, if necessary, by contacting telephone support at (866) 600-BIKE.